Course Booking Terms & Conditions

Our aim is to make it as easy as possible to learn First Aid and related subjects with St John Ambulance Cymru.

The following conditions are therefore intended to be as simple as possible to help you meet your training needs. Terms and conditions are subject to change without notice.

1. Bookings may be made by email, via the St John Ambulance Cymru website, fax, letter or telephone.
   Telephone bookings must be confirmed in writing on request.
    
2. Payment for all courses should be made at time of booking and must be settled prior to course start date, otherwise delegates will not be permitted to join the course.
    
3. In exceptional circumstances it may be necessary for us to cancel and/or reschedule training courses. In such cases we will endeavour to give as much notice as possible, the offer of a free transfer to another course date or a full refund of course fees paid. 
    
4. Should circumstances mean that a transfer to another St John Ambulance Cymru course is required; the following charges will apply dependent on notice given:O

   More than 2 weeks prior to the course	No charge
   2 weeks notice given	5% of course fee
   Less than 1 weeks notice given	50% of course fee

5. If you have to cancel a course and are unable to transfer the booking to another date at the time of cancellation, the following charges will apply:

   More than 2 weeks prior to the course	No charge
   2 weeks prior to course	50% of total course fee
   Less than 1 weeks prior to course	Full fee - i.e no refund

   
   Cancellation or transfer must be made in writing and received by St John Ambulance Cymru within the required notice period.
    
6. If you do not attend a course, and have not previously informed us, the full course fee remains payable.
    
7. To conform with Health & Safety Executive requirements for statutory certificates, attendance at all sessions is mandatory.  If delegates arrive late for a course, or are absent from any session, we reserve the right to refuse to accept them for training if we feel they will gain insufficient knowledge or skill in the time remaining. 
   In all such cases, the full course fee remains payable. 
    
8. Where a delegate’s demeanour and/or general behaviour affects the harmony of the learning environment and disturbs the enjoyment of the course for other delegates, that delegate will be asked to leave the course. 
   In all such cases, the full course fee remains payable.
    
9. The Company reserves the right to cancel any course if there are insufficient numbers to run a viable course. In such circumstances you will be given as much notice as possible and the offer of a free transfer to another course date or a full refund of fees paid.
    
10. To be eligible to attend a two day Re-qualification Course, candidates must have previously completed a First Aid at Work course.  St John Ambulance Cymru and the HSE advice if the certificate's expiry date has passed by more than one month, delegates should attend the full First Aid at Work course.
     
11. The Company reserves the right to alter pricing and/or course content as necessary and without prior notice.

First Aiders - Guidelines for candidates and employers

The duties of a First Aider can be physically and emotionally demanding. It is the employer’s responsibility to ensure that candidates are free from any condition which would affect their capability and that they have the aptitude to cope mentally and physically with an intensive course of study. We welcome candidates with disabilities for training, but the responsibility to ensure that they are appropriately supported in their workplace remains with the employer.